Terms of Service




The website inhouseenergy.com.au (“InHouse Energy”), is owned and operated by ATI Australia Pty Ltd (ABN 25 009 256 179) (“ATI Australia”).

Before you begin to use the services on the website we need to outline to you for you to read and understand, the Terms of Service of your use of the website and Inhouse Energy services (“Terms of Service”).


The Terms of Service, together with any additional terms, conditions, notices and disclaimers published on the website from time to time and any documents available for download on the website regulate your use of the website and Inhouse Energy services.


By accessing the website in any way you agree to be a user bound by the Terms of Service below. If you do not agree to the Terms of Service you must not use the website. Your continued use of the website will be deemed to constitute your acceptance of the Terms of Service.


If hyperlinks and other redirection tools taking the user to other websites operated by third parties appear on the website (“Third Party Websites”), you acknowledge that such Third Party Websites are not controlled by Inhouse Energy and do not form part the Inhouse Energy website. You agree that you will not hold Inhouse Energy liable for anything that occurs on Third Party Websites and release and indemnify Inhouse Energy from any claim arising out of or in connection with your use of Third Party Websites.


From time to time the website will generate automated emails to Service Users. Emails sent by the website or through the website are considered part of the Inhouse Energy website.




The information, opinions and other similar statements and content published on the website are provided for information purposes only and are not intended as, nor do they constitute legal, financial, taxation, technical or expert advice or to be in any way relied upon by you without undertaking your own independent verification. Information provided on the website has been derived from sources believed to be accurate at the time of compilation and no warranty or representation is made as to the accuracy or authenticity of the content of the website.


Inhouse Energy and its directors, agents or employees do not accept and are by these Terms of Service released by you of any liability to you arising (whether directly or indirectly) out of the information provided on the website or anyone else through the website or any errors in, or omissions from information on the website.


Inhouse Energy does not make any representation or warranty that:


(a) any information on the website is complete, reliable or accurate; or


(b) your access to the website is safe, secure, available or uninterrupted.


Inhouse Energy disclaims and will not be liable for loss arising out of (whether directly or indirectly) any action or decision by you in reliance on the information on or provided to you through the website or provided by any business you engage on the website, nor any interruption, delay or impairment in the functioning, operation or availability of the website, exposure to or transmission of any computer virus, internet access difficulties in connection with the website, or malfunction in equipment or software.


As a user of the website, you should make your own inquiries and obtain independent advice based on your specific circumstances prior to making any decisions. Specifically, you should seek legal or other professional advice before acting or relying on the information set out on or provided to you through the website.




As a user of the website you must provide Inhouse Energy with complete, up to date and accurate information as requested and it is your responsibility to inform Inhouse Energy of any changes to that information. Inhouse Energy reserves the right to modify or delete any information you submit to the website in order to enhance the services we provide to you and other Inhouse Energy users.


All personal information you provide to Inhouse Energy as a user will be treated on the basis set out below.


2.1 Phone Recordings


Inhouse Energy reserves the right to record phone calls between you and Inhouse Energy contractors, employees or Inhouse Energy agents for training purposes.


2.2 Personal Information & Privacy


Inhouse Energy collects personal information from a variety of sources, including from members of the public, advertisers, mailing lists, contractors and business partners.


In general, the personal information Inhouse Energy collects includes (but is not limited to) name, address, contact details and, where relevant, financial information, including credit card information, banking details and income information.


Inhouse Energy stores the personal information you enter on the website. Inhouse Energy obtains most personal information through the website registration process. You may, however, provide information through a variety of different means (for example if you contact Inhouse Energy via email, respond to a survey published on the website or third party survey used by Inhouse Energy , or answering questions asked by staff or agents of Inhouse Energy over the phone).


The website uses cookies which contain information by which Inhouse Energy can identify your computer (or other devices you use to access the website) to our servers and the servers of third parties contracted by Inhouse Energy including, but not limited to, third parties providing analytical and advertising services. You may configure your browser so that you are notified before a cookie is downloaded or so that your browser does not accept cookies. Inhouse Energy may use information contained in cookies to make assumptions about the user of the device and to provide users of that device with focused advertising that Inhouse Energy believes may be of interest, based on that information. You can disable cookies through your Internet browser.


Inhouse Energy endeavours to collect personal information about an individual only from that individual. In some circumstances Inhouse Energy may obtain personal information from a third party. If you provide personal information about another person to Inhouse Energy, Inhouse Energy requires that you inform that person you have done so and provide them with access to or a copy of these Terms of Service.


2.3 Use of Personal Information


Inhouse Energy may use your personal information for the primary purpose for which it is collected and for such other secondary purposes that are related to the primary purpose of collection.


Inhouse Energy generally uses personal information to:


(a) personalise and customise your experience on the website;


(b) help Inhouse Energy manage and enhance its services;


(c) communicate with you by email, SMS message or telephone; and


(d) provide you with ongoing information about opportunities on the website which Inhouse Energy believes you may be interested by email, SMS message or telephone.


2.4 Disclosure of Personal Information


Inhouse Energy may use and disclose information relating to a user’s racial or ethnic origin, membership of political bodies, religion, membership of a trade union or trade association, sexual preferences, criminal record and health only for the purpose for which it was provided or a directly related secondary purpose or as allowed by law unless the user has agreed otherwise.


2.5 Management & Security of Personal Information


Inhouse Energy protects the personal information Inhouse Energy holds from misuse, loss, unauthorised access, modification or disclosure by various means including firewalls, password access, secure servers and data encryption.


Inhouse Energy may retain any personal information you provide during your use of the website, including, but not limited to, copies of identification documents, for a minimum period of 12 months after your last interaction with the website.


After 12 months Inhouse Energy will delete or make anonymous specific personal information from our servers, files, and databases, unless Inhouse Energy are required by law to retain that information.


2.6 Updating Personal Information


Inhouse Energy endeavours to ensure the personal information it holds is accurate, complete and up-to-date. You can update your personal information by sending an email to energy@ati.com.au.


2.7 Accessing Personal Information


You have the right to seek access to the personal information Inhouse Energy holds about you and to advise Inhouse Energy of any inaccuracy. There are some exceptions to this right set out in the Privacy Act.


If you make an access request, Inhouse Energy will ask you to verify your identity and specify what information you require. Inhouse Energy may charge you a fee to cover the costs of meeting your request.


2.8 Licence to Use Your Information


Solely to enable Inhouse Energy to use the information you supply us with, so that we are not violating any rights you have in that information, you agree to grant us a non-exclusive, worldwide, irrevocable, perpetual, fee-free right to exercise the copyright and other intellectual property rights you have in that information in any format (including, but not limited to, any text, photographs, graphics, video or audio).


You agree that Inhouse Energy can use that content in any way (including in no way at all), now and in the future. You warrant that you have all of the necessary rights, including copyright, in the content you contribute, that your content is not defamatory and that it does not infringe any law. You indemnify Inhouse Energy against any and all legal fees, damages and other expenses that may be incurred by Inhouse Energy as a result of a breach of this warranty. Inhouse Energy will only use your information in accordance with these Terms of Service.




As a condition of your use of the website or any service provided by Inhouse Energy , you warrant to Inhouse Energy that you will not use the website for any purpose that is prohibited by the Terms of Service or that is illegal or unlawful. You agree to abide by all applicable laws and regulations and you agree:


(a) not to use the website to offend others (which shall be judged in the absolute opinion of Inhouse Energy );


(b) not to publish, or in any way distribute or disseminate any information which is unlawful, obscene, defamatory, offensive or inappropriate (which shall be judged in the absolute opinion of Inhouse Energy );


(c) not to engage in, encourage participation or promote any contests, pyramid schemes, surveys, chain letters, spamming or unsolicited emailing through the website;


(d) not to use automated scripting tools or software;


(e) not to use the website to make available any material you do not have a right to make available including any law or which contains viruses, or other computer codes, files or programs designed to interfere with the functioning of other software or hardware; or breach any laws or regulations applicable to your use of the website;


(f) not to use the website to supply another service, or to obtain information which you either incorporate into your service or product to enhance your service or product or your business in any way such as creating potential customer lists. Any commercial use of the website requires the prior written approval of Inhouse Energy ; and


(g) not to use the website in any manner whatsoever that is inconsistent with a lawful request or direction made by Inhouse Energy .


Inhouse Energy has no obligation to monitor your or anyone else’s use of the website. However, Inhouse Energy reserves the right at all times to monitor, retain and disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request.




Service Users agree that any request they submit on the website must be genuine and a legitimate consumer enquiry.




You will at all times indemnify, and keep indemnified, Inhouse Energy and its directors, officers, employees, agents and related bodies corporate (as that term is defined in the Corporations Act 2001) from and against any loss (including reasonable legal costs and expenses on a full indemnity basis) or liability incurred or suffered by you or by Inhouse Energy arising from any claim, demand, suit, action or proceeding by any person against you or Inhouse Energy where such loss or liability arose out of, in connection with or in respect of your use of the website, your conduct and/or your breach of these Terms of Service.




The Australian Consumer Laws grant you certain rights and protections related to the provision of goods and services that no one can exclude. Nothing in these Terms of Service can exclude or restrict the application of such laws but, to the extent that it can under these laws, Inhouse Energy does not give any guarantee or warranties or make any representation of any kind, express or implied, with respect to use of this website outside these consumer laws. Subject to claims available under consumer protection laws, neither Inhouse Energy nor its related bodies corporate (as that term is defined in the Corporations Act 2001) is liable:


(a) to you or anyone else (including for negligence, breach of contract or tort) for any loss or damage (including any form of consequential loss such as any third party loss, loss of profits, loss of revenue, loss of opportunity, loss of anticipated savings, pure economic loss and any increased operating cost) however caused and which is suffered directly or indirectly in connection with your use of this website;


(b) for disruptions to this website; and


(c) to you or anyone else if interference with or damage to your computer systems occurs in connection with use of this website or an external website. You must take your own precautions to ensure that whatever you select for use from this website is free of viruses or anything else that may interfere with or damage the operation of your computer systems.


For claims that cannot be excluded or restricted under consumer protection laws, the liability of the Inhouse Energy for such a claim will (at Inhouse Energy ’s option and to the extent permitted by law) be limited to:


(a) in the case of goods:


(i) repairing or replacing those goods; or


(ii) paying the cost of having those goods repaired or replaced; and


(b) if the breach relates to services:


(i) resupplying those or equivalent services; or


(ii) paying the cost of having those services resupplied.




You and Inhouse Energy are independent entities and no agency, partnership, joint venture, employee-employer, franchisee-franchisor relationship or implied duty of good faith is created or intended by these Terms of Service, your use of the website or your use of Inhouse Energy services.




Inhouse Energy makes a considerable investment in staff and technology to help answer customer support questions and respond to complaints. Our staff will endeavour to process questions or complaints from Service


Users on the following basis:


(a) Inhouse Energy will attempt to resolve any customer complaints and answer any questions within 3 business days of the first contact made by a customer by email to energy@ati.com.au


(b) All complaints and enquiries are logged and managed by the Inhouse Energy Customer Relationship Management system.


(c) Technical complaints or product development suggestions will be considered for future software upgrades. Your suggestions may not result in changes to the software or Inhouse Energy business practices.


(d) All other complaints are reviewed by Inhouse Energy customer support representatives and may be escalated to a manager for resolution if required.


(e) Inhouse Energy reserves the right not to respond to customer support questions or complaints that offend Inhouse Energy employees or agents.


(f) Inhouse Energy reserves the right not to respond to questions or complaints made by individuals who, in the


sole opinion of Inhouse Energy , are not current users of the website, or have been suspended from using the website.




15.1 Mediation


Inhouse Energy will use reasonable endeavours to mediate any dispute concerning the use by parties of the website or controversy or claim arising out of or in connection with these Terms of Service.


15.2 Arbitration


If a matter is not resolved through Mediation it may, at our discretion, be settled by binding arbitration through a commercial dispute resolution centre selected by us. You agree to be bound by the ruling of such arbitration. The costs of the dispute are borne by the originator of the dispute.




Inhouse Energy may from time to time and at any time change or discontinue any feature of the website including content, hours or availability and equipment required for access.




If Inhouse Energy runs promotions or competitions involving the awarding of prizes or other gifts, Inhouse Energy may modify the Terms of Service and implement additional terms, which may or may not be communicated to you by posting them on the website at the time of such promotions and competitions.




Inhouse Energy may display advertisements, which may or may not contain hyperlinks or buttons which take you to websites operated by third parties. Inhouse Energy does not endorse or recommend its advertisers, their products or services, or the information, products or services of any website linked to the website.


If you contact a third party through the website, including via email, Inhouse Energy accepts no responsibility for any actions taken by that third party in connection with you as the user.




Except as explicitly stated otherwise, any notices shall be given by post to Inhouse Energy , to Inhouse Energy , PO Box 817, Lane Cove, NSW 2066.




The Terms of Service and all other specific and additional terms which govern your use and access to the website will be governed by the laws of New South Wales, Australia. You agree to submit to the jurisdiction of the courts of New South Wales, Australia.




The Inhouse Energy website is © Copyright ATI Australia Pty Ltd 2015.